Privacy Policy

1. Introduction

Passizen ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our test preparation service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address and password (stored securely as a hash), and the country you register from. If you sign in with Google, we receive your name, email address and profile picture from Google. We also store the tests you are preparing for, with the version, the region, the language you read explanations in and the date of your test that you set.

Mock Exams and Answers

We store the mock exams you sit and the questions you practise: your answers, the time you took, the marks they receive and the schedule of questions to review. A mock exam sat without an account is linked only to a random identifier kept in a cookie in your browser; when you sign up or sign in in that browser, it is moved to your account.

Practice Interviews

In the practice interview you may answer aloud: your browser turns your speech into text, and we store only that text, with its mark. In the interview rehearsal we store what you and the AI officer said, and the report written afterwards. We do not record or store audio.

Messages

We store your messages to our support team, so that you can return to them. They are visible to you and to our team, who read them to answer you, to improve the Service and to prevent abuse.

Payment Information

Payment processing is handled entirely by Stripe. We do not store your card number or payment details on our servers. We receive only a confirmation of payment, its amount and currency, a transaction reference, and the email address you give at checkout.

Usage Data

We collect basic usage data, including IP address, browser type, the pages you visit, and timestamps. We use it to show the site in your language and currency, to improve the Service and to detect abuse.

3. How We Use Your Information

• To provide the Service: mock exams, marking, results, practice, the practice interview and the interview rehearsal
• To process your payments and manage your account and your access
• To send emails about your account and purchases (such as password reset and payment confirmation), to tell you when our support team has replied, and, unless you switch them off, morning reminders on the days you have questions to review
• To detect and prevent fraud and abuse (e.g., multiple accounts created for more free use)
• To improve the quality of our questions, explanations and translations

4. Third-Party Services

We use the following third-party services to operate:

• Stripe — payment processing
• Google — optional sign-in with a Google account (OAuth)
• Your browser's speech recognition — when you answer aloud, your browser sends your voice to its maker's speech service (Google in Chrome, Microsoft in Edge, Apple in Safari) to turn it into text; you can type your answers instead
• Anthropic (Claude) — the interview rehearsal (what you and the AI officer have said is sent to write each question and the report), checking a spoken answer our own check could not recognise, and helping our support team draft replies (your support messages and your account's basic details are sent when a team member asks for a draft)
• Resend — sending emails
• ImprovMX — forwarding the emails you send to our addresses
• Cloudflare — delivering and protecting the site
• DigitalOcean — hosting our servers and database in Frankfurt, Germany
• ip-api.com, ipwho.is — telling from your IP address which country you are in, to show the right language and currency
• Telegram — notifying our team of new support messages, payments and technical errors
• Google Analytics, Google Ads — measuring how the site is used and how our ads perform; in the EEA and the UK only after you accept these cookies in the cookie banner

Each of these services has its own privacy policy. Data we send to them is used only to provide their part of the Service.

5. Data Retention

Your mock exams, answers and progress are kept for as long as your account exists. What was said in an interview rehearsal is deleted automatically 90 days after it, while its report stays. Support conversations are deleted 60 days after they began, and unpaid, failed and cancelled orders after 60 days. Mock exams sat without an account are deleted when the browser they were sat in has not visited the Service for 90 days. When you delete your account in your account settings, it is closed at once: you are signed out, it can no longer be used, and it receives no more emails. To have the data linked to it erased completely, write to us and we will do so within 30 days; Stripe keeps the records of your payments as the law requires.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure password hashing, and restricted access to production systems. However, no method of electronic transmission is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for data processing

To exercise these rights, contact us via our contact page. You also have the right to lodge a complaint with the data protection authority of your country.

8. Cookies

We use cookies for session management, authentication, keeping the mock exams you sit without an account, and remembering your preferences (language, theme). For detailed information, see our Cookie Policy.

9. Children's Privacy

Passizen is made for people preparing for citizenship and residence tests, most of whom are adults. If you are under the age at which you may consent to the processing of your personal data in your country (between 13 and 16 in the European Union, depending on the country), please use the Service with the knowledge and consent of a parent or legal guardian. A parent or guardian who believes that their child has given us personal data without their consent can contact us, and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or with a notice on the Service.

11. Contact

For privacy-related questions or requests, contact us via our contact page.