Refund Policy

We want you to be satisfied with your purchase. Please review our refund policy below. It does not limit the rights you have under the consumer protection law of your country.

Access to a Test

Access to a test is a one-off payment that opens it for the number of days shown at purchase, and it never renews, so there is nothing to cancel. If you are unsatisfied, you may request a refund within 14 days of purchase, provided you have not handed in more than 3 mock exams of that test since buying it. Contact us via our contact page to request a refund.

Billing Errors

If you were charged twice or charged the wrong amount, please contact us within 14 days and we will correct it.

Access After a Refund

A refund ends the access the purchase gave. The results and marks you received before the refund stay in your history.

How to Request a Refund

To request a refund, contact us via our contact page with your account email and order details. We aim to process refund requests within 5 business days.

Chargebacks

If you initiate a chargeback through your bank instead of contacting us, we reserve the right to suspend your account until the dispute is resolved.