Terms of Service

1. Acceptance of Terms

By accessing or using Passizen ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Passizen is an online service for preparing for citizenship and residence tests. It offers the questions of each test — the official question catalogues where the authorities publish them, and questions of our own where they do not — with explanations and translations, timed mock exams, practice that brings back the questions you got wrong, a practice interview with the questions asked aloud, and an interview rehearsal with an AI officer. The Service is independent: it is not run by, affiliated with or endorsed by any government, ministry or authority that sets these tests.

3. Account Registration

You can sit a mock exam without an account. To practise, keep your results, rehearse the interview or buy access, you need an account with a valid email address. You are responsible for keeping your account credentials confidential and for all activity under your account. If you are under 18, or under the age at which you may accept these Terms in your country, you may use the Service only with the consent of a parent or legal guardian, and purchases must be made by them.

You may also pay for access before you have an account: it opens on the account you then create or sign in to, and its days start from that moment.

4. Acceptable Use

You agree to use the Service only for lawful purposes and for your own test preparation. You may not:

• Copy, publish or resell the Service's questions, explanations or translations
• Use automated systems to access, scrape or download the Service's content
• Attempt to reverse-engineer, decompile, disassemble or disrupt the Service
• Use the interview rehearsal for anything other than your preparation, or send it unlawful or abusive content
• Share your account, or create several accounts to get more free use

5. Your Answers & Privacy

Your answers, what you say in the practice interview and the interview rehearsal, and your messages to our support team are used only to provide the Service: to mark your answers, show your results and progress, write your rehearsal report and answer your questions. What you say in the interview rehearsal is sent to our AI provider for processing. We do not share your answers with other users. For details, see our Privacy Policy.

6. Purchases & Payments

Full access is sold per test, as a one-off payment that opens it for the number of days shown before you pay. It does not renew: nothing is charged again unless you buy access again. Each test is priced in the currency of the country where it is sat. Where one test can be sat in two languages, one purchase opens both. All payments are processed securely by Stripe. By making a purchase, you agree to the price and conditions shown at checkout.

7. Free Access

Every test can be tried for free: a limited number of mock exams with their score and the right answers, a limited number of practice questions a day, and one practice interview and one interview rehearsal. The explanations and translations of your first handed-in mock exam of each test are free too. The current limits are shown in the Service and may change. Creating several accounts to get more free use may result in their suspension.

8. Accuracy Disclaimer

Passizen is a study aid. Our questions, answers, explanations and translations are prepared with care but may contain mistakes; translations made by AI are marked as such until a person has checked them. Facts that change — office-holders, figures, rules — may be out of date for a time. The interview rehearsal and its report imitate an interview for practice; they do not predict how a real interview will go. Scores shown on the Service are for practice, not official results, and do not guarantee that you will pass. Nothing on the Service is legal or immigration advice. Always check the rules of your test and of your application with the authority responsible for them. We are not responsible for decisions made on the basis of the Service.

9. Intellectual Property

Official question catalogues are the work of the authorities that publish them and are reproduced with attribution, on the terms on which those authorities make them available. All other content, features and functionality of the Service — its own questions, explanations, translations, software and design — are owned by Passizen and are protected by copyright and other intellectual property laws. You keep all rights to the answers and texts you write.

10. Limitation of Liability

To the maximum extent permitted by law, Passizen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. Nothing in these Terms limits the rights you have under the consumer protection law of your country.

11. Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may delete your account at any time in your account settings, as described in our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify registered users of significant changes by email.

13. Governing Law

These Terms are governed by applicable law. Any disputes arising from the use of the Service will be resolved in the courts of the applicable jurisdiction, without prejudice to the mandatory consumer protection rules of the country where you live.

14. Contact

If you have questions about these Terms, please contact us via our contact page.