SpainPregunta 1048 · Government, law and civic participation

Which official body deals with citizens’ complaints about the poor functioning of public administrations?

In the exam (Spanish)

¿Qué organismo oficial atiende las quejas de los ciudadanos por el mal funcionamiento de las administraciones?

  1. aThe Consumer Assistance Office (Oficina de Atención al Consumidor).La Oficina de Atención al Consumidor.
  2. bThe National Police (Policía Nacional).La Policía Nacional.
  3. cThe Ombudsman (Defensor del Pueblo).El Defensor del Pueblo.Correct answer

Why?

The Ombudsman, created by Article 54 of the Constitution, defends people’s rights and deals with complaints about the poor functioning of public administrations. Making a complaint is free of charge.

Translated with AI. In the exam the question is in Spanish, as shown above.

Check yourself

Would you know these too?

The same number of questions and the same pass mark as the real test, marked at once. Your first mock is free and needs no account.

Take a free mock exam

More on this topic

  1. Pregunta 1049

    What is the minimum number of signatures citizens must collect to be able to present a bill?

    Correct answer:500,000.

    ¿Cuántas firmas, como mínimo, deben recoger los ciudadanos para poder presentar una proposición de ley? — 500 000.

  2. Pregunta 1050

    Which of the following international organisations does Spain belong to?

    Correct answer:International Monetary Fund (Fondo Monetario Internacional, FMI).

    ¿A cuál de las siguientes organizaciones internacionales pertenece España? — Fondo Monetario Internacional (FMI).

  3. Pregunta 1051

    The public administration is organised on three levels: central, autonomous-community (autonómica) and…

    Correct answer:local.

    En la organización de la Administración se distinguen tres niveles: central, autonómica y… — local.

  4. Pregunta 1052

    Legislative power belongs to…

    Correct answer:the deputies and senators.

    El poder legislativo corresponde... — a los diputados y senadores.

Source

The questions and their official answers come from the “Manual de preparación de la prueba CCSE 2026” (Instituto Cervantes). The explanations and the English translation are our own, written with the help of AI. In the exam, the questions are in Spanish. We are not affiliated with the Instituto Cervantes.

Official information

Try it under exam conditions.

The same number of questions and the same pass mark as the real test, marked at once. Your first mock is free and needs no account.

The pass €6.99 · 180 days of access for one payment — it never renews

Take a free mock exam