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CzechiaTéma 10, úloha 1 · Civil law

Mrs Svobodová's new computer broke down. So she went to make a complaint about it (reklamace). Within how many days must the seller deal with her complaint?

In the exam (Czech)

Paní Svobodové se rozbil nový počítač. Šla jej proto reklamovat. Do kolika dnů musí prodejce vyřídit její reklamaci?

  1. aWithin 7 days.Do 7 dnů.
  2. bWithin 14 days.Do 14 dnů.
  3. cWithin 30 days.Do 30 dnů.Correct answer
  4. dWithin 60 days.Do 60 dnů.

Why?

The seller must deal with a consumer's complaint within 30 days of its submission at the latest (Consumer Protection Act, Section 19). A longer period applies only if the seller agrees on it with the customer.

Translated with AI. In the exam the question is in Czech, as shown above.

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  2. Téma 10, úloha 3

    Mr Sokol bought a new television in an online shop. Within how many days can he, according to the law, withdraw from the purchase contract that he made over the internet?

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  3. Téma 10, úloha 4

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  4. Téma 10, úloha 5

    Mrs Nováková gave Mr Pokorný a power of attorney (plná moc) so that he can represent her when dealing with an authority. What is Mr Pokorný called in the power of attorney?

    Correct answer:Authorised agent (zmocněnec).

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Source

Questions and correct answers: Databanka testových úloh z českých reálií (databank of test items on Czech realities), 10th edition, updated 5 January 2026, © Národní pedagogický institut České republiky (NPI ČR). The English translation and the explanations are ours, written with the help of AI; in the exam the questions are in Czech. The source of each picture is given with it. We are not affiliated with NPI ČR or with the Institute for Language and Preparatory Studies of Charles University (ÚJOP UK).

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