GermanyAufgabe 290 · People and society

You have bought a television in Germany. At home you unpack the television, but it does not work. The television is broken. What can you do?

In the exam (German)

Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?

  1. awrite an advertisement or a police reporteine Anzeige schreiben
  2. bmake a complaint to the seller about the televisionden Fernseher reklamierenCorrect answer
  3. cexchange the device without askingdas Gerät ungefragt austauschen
  4. dextend the guaranteedie Garantie verlängern

Why?

If new goods are broken, you can complain about them at the shop (reklamieren). The seller must then repair the device or supply a new one – the statutory warranty (gesetzliche Gewährleistung) of two years applies here. A guarantee (Garantie) is something different: a voluntary promise, usually by the manufacturer. Tip: keep the receipt safe.

Translated with AI. In the exam the question is in German, as shown above.

Check yourself

Would you know these too?

The same number of questions and the same pass mark as the real test, marked at once. Your first mock is free and needs no account.

Take a free mock exam

More on this topic

  1. Aufgabe 291

    Why do you have to state on your tax return in Germany whether or not you belong to a church? Because …

    Correct answer:there is a church tax that is linked to income tax and wage tax.

    Warum muss man in Deutschland bei der Steuererklärung aufschreiben, ob man zu einer Kirche gehört oder nicht? Weil … — es eine Kirchensteuer gibt, die an die Einkommen- und Lohnsteuer geknüpft ist.

  2. Aufgabe 292

    People in Germany live by the principle of religious tolerance. What does this mean?

    Correct answer:Everyone can believe what they want.

    Die Menschen in Deutschland leben nach dem Grundsatz der religiösen Toleranz. Was bedeutet das? — Jeder kann glauben, was er möchte.

  3. Aufgabe 293

    What is an Easter custom in Germany?

    Correct answer:painting eggs

    Was ist in Deutschland ein Brauch zu Ostern? — Eier bemalen

  4. Aufgabe 294

    Pentecost (Pfingsten) is …

    Correct answer:a Christian holiday.

    Pfingsten ist ein … — christlicher Feiertag.

Source

Questions and options: Federal Office for Migration and Refugees (BAMF), Gesamtfragenkatalog for the “Leben in Deutschland” test and the Einbürgerungstest, as of 07.05.2025 (Annex 1 to the Einbürgerungstestverordnung). The English translation and the explanations are ours, written with AI; in the exam the questions are asked in German. The coats of arms, flags and photos come from Wikimedia Commons, the maps and ballot papers are drawn by us – authors and licences are listed under Image credits. This is not a government service.

Official information

Try it under exam conditions.

The same number of questions and the same pass mark as the real test, marked at once. Your first mock is free and needs no account.

The pass €7.99 · 180 days of access for one payment — it never renews

Take a free mock exam