Taiwan問題224 · Consumer protection
If you have a consumer dispute with a business because of a defective product or service, which of the following complaint channels is wrong?
In the exam (Chinese)
你因為商品或服務有瑕疵，而與企業經營者發生消費爭議時，下列申訴管道何者錯誤？
- aThe business.業者。
- bA consumer protection group.消費者保護團體。
- cThe consumer service center or its branch.消費者服務中心或其分中心。
- dThe police station.警察局。Correct answer
Why?
Under the Consumer Protection Act, a consumer dispute can be taken to the business, a consumer protection group or the consumer service center. The police station handles public-order and criminal cases, so it is not a complaint channel for consumer disputes.
Translated with AI. In the exam the question is in Chinese, as shown above.
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Take a free mock exam問題225
A consumer has complained to a business, a consumer protection group or a consumer service center because of a defective product or service, but the complaint was not dealt with. Where can the consumer complain next?Correct answer:The consumer protection officer of the special municipality, county or city government.
消費者因為企業經營者的商品或服務有瑕疵，而向企業經營者、消費者保護團體或消費者服務中心等單位提出申訴後，如果都沒有獲得處理時，可以再向哪裡申訴？ — 直轄市、縣（市）政府消費者保護官。
問題226
問題222
Which law is the most important basic law that directly protects consumers' rights?Correct answer:The Consumer Protection Act.
直接保護消費者權益最重要的基本法規是什麼法？ — 消費者保護法。
問題223
For goods or services bought by distance trading (for example TV or online shopping) or door-to-door sales (for example a street salesperson), except in reasonable exceptional cases, within how many days after receiving the goods or the service can the goods be returned, or the contract cancelled by written notice, without giving any reason or paying any cost?Correct answer:7 days.
以通訊（例如電視、網路購物）或訪問交易（例如馬路推銷員）的方式購買的商品或服務，除有合理例外情事外，可以在收受商品或接收服務後的幾天內退回商品或書面通知方式解除契約，不需要說明理由及負擔任何費用？ — 7天。
Source
The questions and answers come from the Ministry of the Interior’s official written question bank for the naturalization test (歸化測試), edition 114年11月 (November 2025), published by its Department of Household Registration. Exam questions held under laws and regulations are not protected by copyright in Taiwan (Copyright Act, art. 9 par. 1 item 5). The English translation and the explanations were made with AI; the written test itself is in Chinese. Not affiliated with the Ministry of the Interior, the National Immigration Agency or any household registration office.
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