FranceMise en situation n° 71 · Rights and duties
Aliou bought a coat on a shop’s website. When he receives it, he does not like it. What can he do?
In the exam (French)
Aliou a acheté un manteau sur le site internet d'un magasin. Quand il le reçoit, il ne l'aime pas. Que peut-il faire ?
- aNothing, because an online purchase is always final.Rien, car un achat sur Internet est toujours définitif.
- bAsk his bank to cancel the payment, without telling anyone.Demander à sa banque d'annuler le paiement, sans prévenir.
- cSend it back whenever he wants for a whole year.Le renvoyer quand il veut pendant toute une année.
- dSend it back within 14 days, thanks to the right of withdrawal.Le renvoyer dans les 14 jours, grâce au droit de rétractation.Correct answer
Why?
For a purchase made at a distance, for example on the internet, the consumer has 14 days to change their mind, without giving a reason: this is the right of withdrawal (droit de rétractation). They inform the seller and send the product back; the return costs may have to be paid by the consumer. Be careful: this right does not exist for a purchase made in a shop, unless the shop offers it as a goodwill gesture.
Translated with AI. In the exam the question is in French, as shown above.
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Source
Knowledge questions: Ministry of the Interior (DIAN), official lists of knowledge questions CSP and CR, formation-civique.interieur.gouv.fr, Licence Ouverte 2.0, read on 21 October 2026; the official list for naturalisation, immigration.interieur.gouv.fr (DGEF), Licence Ouverte 2.0, read on 25 October 2026. The answer options, the explanations, the situations and the English translation are ours, written with AI; in the exam the questions are in French. This is not a ministry service.
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